Dear Airlines,
If you’re going to run small airplanes and require that everyone check their roller bags at the gate, then you should waive all baggage fees and encourage passengers to check their bags in advance.
Yesterday, I spent half an hour in a chaotic jetway scrum for my bag. I and four other passengers were told, “That’s it! That’s all the ‘valet-checked’ bags.” But we all had red valet claim checks and our bags weren’t there. “Oh,” said the baggage guy, “Let me check.” Then he came back and told us there were more bags “in the back”.
In the back??
Finally, the last five bags were found “in the back” and given to us in the (warm) jetway.
I blame the airlines for this situation. For years they’ve discouraged checking bags by charging fees for them. And now they’re reaping what they sowed as passengers are coerced into bringing their own bags onto planes and struggling to find space in overhead bins. And with small planes the airlines wind up inconveniently checking bags for free anyway.
It’s all so very crappy.
Crappy Software 