Category: Cable+Satellite TV

Here’s yet another reason why the cable-TV industry is one of the most detested in America.

A month ago I made a change to my parents’ Cox service–downgrading the package they had chosen and  eliminating the worthless in-home wiring “protection.” I hand delivered their set-top box to a Cox store and thought that was the end of it.

But no. On the next bill, issued two weeks later, we were still being charged for the features I thought I removed.

So, I had to call Cox again and ask about it. “Oh, yes,” the customer service rep said, “I see you have a work order for these changes, dated a month ago. But it wasn’t finalized.” What does that mean, I asked. “Well, it’s supposed to happen automatically when you return equipment, but sometimes it doesn’t.”

How many folks get trapped by something like this as they don’t scrutinize their bill each and every month?

Is this devious or incompetent crap? I suspect the former.

 

More crappy customer “service”, this time from Comcast.

This time it was my fault, to start with. I accidentally missed a payment one month. And I’ve been trying to make up for it, but Comcast is not making it easy. There’s been some confusion because their “final notice” crossed my check in the mail.

I called during the weekend, but couldn’t get through to human. So I called first thing Monday morning. Here’s what happened:

• I work through their voice mail system to a human.
• The Human tells me he can’t answer my questions and will refer me to a supervisor.
• The Supervisor’s phone rings.
• I wait.
• They tell me how important my cal is to them.
• I wait.
• They tell me again how important my call is.
• I wait.
• They tell me, We cannot take your call at this time.

No explanation why, at 9:00 on a Monday morning they are not answering their phone. Now, there’s a great system.

Not.